Makro staff - excellent after sales care

Earlier this year (03/2019), Makro Cornubia had opened and I purchased a Ryobi generator because of the loadshedding. Load shedding ended the following week, which meant no need for me to take it out of the box.

Fast forward to 29/11/2019, no electricity at home and I open up the generator, followed the instructions and pulled the cord to start, and it didn't recoil. Then I noticed a fuel leak, i proceeded to makro with the generator, where the returns staff advised that it would just be quicker to take it direct to Ryobi in Springfield park.

During this I explained that the generator had a full tank of fuel, and I didn't know how to drain it. They then proceeded to call zack, the technical manager. Things weren't looking good at one point and I had packed the generator amd was driving off, the store had closed and staff were ready to leave, when Zack stopped me and ensured me that they will get it sorted out. I'm glad to say that because of Zack and his team, shortly afterwards all worked out well.