1 reviews | Active since May 2017
Makro staff attitude
I would like to share the even that u had experience last week. On Thursday the 27th of June 2019 I went into makro centurion to buy my monthly groceries, I came across a table that had sale items on with no prices, there were staff around and I asked them for the price, the lady from the department took the items and I’m assuming went to the front to find the price, she returned and told me me it was 50% off the marked price and told me they are R20... i asked her if it will scan correctly at the till as there was no price on it and she said “it will be fine” I took the items and finally went to the till... a lady named Mandy at till 36, scanned the item and ofcourse it scanned the full price, I told her that it’s a sale item and should be lower and she told me “there’s no price on it so there is nothing I can do” I asked her politely if she could please ask somebody and she told me I should go and find out... I am complete disgusted at how somebody would tell the customer to go and find the price!!! I don’t work for makro!! I insisted she call the manager and so she did while rolling her eyes, the manager was great and quickly went to go and find the price which was actually half the price, Mandy refused to give me her name when I asked and she stood there with her arms folded saying she wasn’t wrong... I insisted being serviced by somebody else as her attitude was disgusting. Makro centurion really needs to teach some of their staff how to give proper customer service and they are very rude and unhelpful.
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received from our Centurion store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received from our Centurion store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
