Makro Staff and systems all not being truthful

As A pensioner on a fixed income the expenses incurred trying to get an order delivered that took 37 days, many calls later, 16 plus. So on the 4th December 2019 I phoned Makro for a product meant for Christmas presents and was advised that the only store that had the product was on the other side of Jhb, we are on the East Rand. Following instructions we placed our order and paid on the 5th of December, then the fun began. The 11th December I phoned Makro at 13.38 and 13.55 4 minute phone calls querying what was happening with the order and could not get an answer. Phoned again on the 13th December at 14.05 7.35 minutes then the call was suddenly dropped, phoned again at 14.14 16.30 minutes later was told they would investigate and phone me back. needless to say no calls were ever returned. Suddenly on the 16th December I was invoiced and excitedly thought yes, the presents will be on time. According to the Makro system, the parcel was given to the courier on the 17th December 2019. Phoned on the 18th December 13.03 6.46 minutes, 13.13 12.52 minutes, was once again told they would follow up, still no delivery. 23rd December phoned again 9.14 3.10 minutes 9.18 12 minutes again no feed back and ended up going and re purchasing the presents as by now I knew they were not going to arrive on time. I threatened to report this to management and was told that there was no management available. Christmas came and went, still no delivery but according To Makro's system the parcel was ready for pickup by ourselves. I phoned the courier and as at the morning of the 28th no parcel had been given to them by Makro. After once again phoning Makro suddenly the parcel was given to the Courier at 14.29 by Makro. 30th December another 6 phone calls, still no delivery. No one at Makro prepared to take responsibility, R500 later in calls, an extra R450 paid out to replace the gifts, not even an apology. The Courier reopened Monday 6th January, advised me on the 9th that the goods had been packed in a box too large for the delivery we had requested and finally delivered today to our street address, Saturday 11th January.