Makro *********** staff

I placed an order and paid for the contents on 3 June 2023 (Order MAK*** - Aletta Botha). Makro shipped one item to me.

On 6 June 2023 I emailed Makro twice to advise I never received the balance of my parcel, never returned anything and enquired where my parcel was. Thereafter on 6 June I received an email to advise as per ***1‬ my monies have been successfully refunded. I rep**** on 6 June 2023 that no funds have been refunded and receive no response.

On 10 June 2023 I again emailed Makro to advise I never received a refund they must investigate and advise but received no response.

I do not see why I have to waste phone calls to *********** staff members who most of the times do not have patience with other races when calling them (they always have an attitude) neither do they have the decency to reply to emails.