Makro Springfield terrible customer service.

I'm so disappointed with Makro Springfield Durban, I bought juices which were advertised (12x1L) and when I got to Makro I was given only 1x1L, when I asked for why one bottle when the add said 12x1L I was flatly told "That is not our problem but head office, speak to them" and they refused to give me the juice. On top of that the gentlemen said I will call you on Monday and advise you on the progress of your refund since they refused to give me what I had ordered and requested refund. Only if I knew how to attach images here I would as Makro is bullying us with our orders, deliveries take long, terrible customer service. Honestly I'm disappointed in them.