MAKRO SPRINGFIELD-******* SERVICE

<p>MAKRO SPRINGFIELD- ******* SERVICE</p> <p> </p> <p>To whom is concerned @ Makro</p> <p> </p> <p>On Sunday 5 march I was @ the store to collect 2 online orders. I was then advised by your staff that I would only be able to collect 1 item as this was only on my name, yet I had 2 original green barcoded ID books with me of the 2 purchasers. we tried changing the second item on your website to my name as the purchaser was a female & could not be present at the time, however your website did not allow us to change these details. This is a useless IT system if a purchase made online does not allow you to amend details online.</p> <p>I also tried calling the springfield store days prior to collecting however no one @ online department answers. Staff from the other departments do transfer the call to “Online” dept however no one picks up. i made complaints instore on your compliments/complaints pages however no one has called me to date today (21/03/2017). We asked your staff If these complaints are given to management or chucked away in the bins , they advised these are filed. (staff names Sagrie Moodley & Bhavana Isseri ). where these are filed still puzzles me to date. No online manager was present @ work that day as well.</p> <p>Your lack of staff competence & poor IT system has made me make another trip from far away which wasted my time & money.</p> <p>NOWHERE on your system/purchase order does it say the purchaser needs to be present to collect. All it says is “BRING ID TO COLLECT”</p> <p>NOWHERE on your IT system/WEBSITE does it allow us to change collecting person properly. The changes just don’t save.</p> <p>Nowhere does the collection order does it help you with contact numbers for changes.</p> <p>Nowhere on this collection order does it even give you the correct product model number from the advert. I may be sitting with the wrong item as I could not compare model numbers from my collection sheet to the stickers on the box.</p> <p>PURE WASTE OF MY TIME & MONEY</p> <p> </p>