Makro Springfield Park

Good day

On the 19th January I had an issue with my Samsung microwave. The start button was not working. I drove down to Springfield Park whereby the person Davita Naidoo inspected the unit and booked it in for repairs. After 2 weeks I was advised to collect my repaired microwave. Upon inspection on the microwave I was rather shocked to say the least. The the touch pad had scratches and was replaced with an inferior quality touch pad . It looked dull compared to the original . There were rust dents on the door panel and some kind of rust dust coming from underneath the unit . Davita also looked and confirmed there was no rust on the door of the microwave neither were there any other issues when she initially booked it in. I asked if the manager could assist .The repair manager Tracey assisted with the utmost despaired as if she was forced to assist me. She then advised for me to leave the unit and they will resend it the the service department from which the original repair had taken place and they will arrange delivery to me . She did advise that the door panel that had the scratches and the rust will be replaced fully. I received my delivery today and was totally disappointed. The microwave had paint over rust . I found more rust on the inside cavity , the microwave was uneven on a level surface . Not the condition of the microwave I had sent in on the 19th of January. I am absolutely disappointed, devastated and disgusted . How can Makro deliver such pathetic service? How can the repair department not inspect what was sent in for repairs compared to what was received at their depot before despatching a delivery? Have they no standards or quality checks? Are they using an unprofessional service company to conduct repairs? That's the conclusion I gather from what was delivered to me. It has been a total inconvenience from Makro Springfield Park.

I have attached a few pictures. My repair reference is ***. Please revert with a plan of action as I am not going to tolerate this kind of repair .