Makro Springfield Not Refunding Damaged Fridge

For months Makro Springfield has messed us around and not replaced our fridge that Hisense has already credited them for. They told us to purchase from another retailer and they will immediately collect the damaged fridge and refund us in full the next day via credit card.

THEY NOW STATE THEY ARE UNABLE TO COLLECT THE FRIDGE AND REFUND US. WE ARE NOW OUT OF POCKET R15 000 AND SITTING WITH TWO FRIDGES!