VA
Verhana A
1 reviews | Active since Aug 2019
12 Sept 2019, 13:26
Makro springfield low on service
We bought a tv from makro 3 years ago which is under a 5 year warranty. We contacted the Springfield branch where we purchased it from and practically beg them to fetch it. It has been almost 2 weeks now and we keep getting told they will fetch today tomorrow today tomorrow....really poor and disappointing service! It will still take several days or weeks to repair and i find this sloppy service unacceptable for a large company like makro.
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Replies (3)0
Replies (3)
Makro's replyOfficial
12 Sept 2019, 15:37Good day Verhana,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our stores management and request urgent assistance. As soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Again, we do humbly apologise for the inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our stores management and request urgent assistance. As soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Again, we do humbly apologise for the inconvenience.
Kind Regards,
Makro Hellopeter Team
Makro's reply12 Sept 2019, 15:37
Official
Good day Verhana,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our stores management and request urgent assistance. As soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Again, we do humbly apologise for the inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our stores management and request urgent assistance. As soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Again, we do humbly apologise for the inconvenience.
Kind Regards,
Makro Hellopeter Team
VA
Verhana A's updateReviewer Update
17 Sept 2019, 15:41no feedback received yet....even more pathetic......to email ***
VA
Verhana A's update17 Sept 2019, 15:41
Reviewer Update
no feedback received yet....even more pathetic......to email ***
Makro's replyOfficial
17 Sept 2019, 15:52Good day Verhana,
Kindly note that the store tried calling you on the 13th, to no avail, as they received feedback from the suppliers that they have collected the tv. Our store wanted to confirm with you, please advised if this has been actioned?
Kind Regards,
Makro Hellopeter Team
Kindly note that the store tried calling you on the 13th, to no avail, as they received feedback from the suppliers that they have collected the tv. Our store wanted to confirm with you, please advised if this has been actioned?
Kind Regards,
Makro Hellopeter Team
Makro's reply17 Sept 2019, 15:52
Official
Good day Verhana,
Kindly note that the store tried calling you on the 13th, to no avail, as they received feedback from the suppliers that they have collected the tv. Our store wanted to confirm with you, please advised if this has been actioned?
Kind Regards,
Makro Hellopeter Team
Kindly note that the store tried calling you on the 13th, to no avail, as they received feedback from the suppliers that they have collected the tv. Our store wanted to confirm with you, please advised if this has been actioned?
Kind Regards,
Makro Hellopeter Team