sM
shikar M
1 reviews | Active since Apr 2020
18 Jun 2020, 12:13
Makro Springfield Bennet Read Vacuum Cleaner
Purchased vacuum cleaner from Makro. Brought it back within 6 months and despite their "within 6 months"policy they did not refund my cash and insist I send back to manufacturer. This is the second item Makro refused to take back after it was faulty. Never ever purchase from them in future as they have no backup when they sell you junk that is supposedly under warranty. Warranty means nothing if Makro are not held accountable. Can't even phone to enquire about item as Customer service puts phone off. Horrible experience. Rather shop at Takealot and online. Mass mart is falling apart clearly because they want to penalize honest customers.
Bought the Tough 15 special. Hardly used it. Maybe 3x at most. Now the machine powers on and the motor has an intense burning smell. This happened 3months after pruchase. Pathetic product and customer service. Representative insists we send it back for "evaluation" after it is obvious it is faulty. Stall tactics from refunding cash back. Never BUY this brand and never buy from MAKRO. recipe for disaster
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Replies (2)0
Replies (2)
Makro's replyOfficial
03 Jul 2020, 14:26Good day Shikar,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jul 2020, 14:26
Official
Good day Shikar,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
sM
shikar M's updateReviewer Update
07 Jul 2020, 17:31Hi,
Eventually Tevo sent back the vacuum and it was repaired. I am not happy because:1. I sent it with the original box and it came back in plastic packaging??? 2. They also did not return all the attachments I sent in so the Tevo representative gave me new ones. Clearly this repairs department lost my attachments.3. When I sent in the unit, there were scratches on the hose pipe and attachments as they happen with normal use. However, the unit was returned to me with scratches on the MAIN vacuum body that were not there previously. The MAKRO representative wrote scratches on my invoice (without specifying attachments or housing) and I did not feel I had the energy to fight over this issue so I was forced to let it go.4. It was also returned in a dirty state full of dust on the housing. Apparently it is acceptable not to clean the unit before returning it to a customer although it needed a warranty repair. I work for an electronics company and this is not acceptable in our industry.5. After using it at home when bringing it back, the vacuum switched off after 15min and there was a burning smell. I will monitor it and if it breaks again, bring it back in.6. This was an online purchase and Makro should have sent a courier to retrieve the vacuum and return it after the repair. Takealot does this. Clearly going the Makro route to save a little cash is not worth the hassle when things go wrong.
Kind Regards.
Shikar
Eventually Tevo sent back the vacuum and it was repaired. I am not happy because:1. I sent it with the original box and it came back in plastic packaging??? 2. They also did not return all the attachments I sent in so the Tevo representative gave me new ones. Clearly this repairs department lost my attachments.3. When I sent in the unit, there were scratches on the hose pipe and attachments as they happen with normal use. However, the unit was returned to me with scratches on the MAIN vacuum body that were not there previously. The MAKRO representative wrote scratches on my invoice (without specifying attachments or housing) and I did not feel I had the energy to fight over this issue so I was forced to let it go.4. It was also returned in a dirty state full of dust on the housing. Apparently it is acceptable not to clean the unit before returning it to a customer although it needed a warranty repair. I work for an electronics company and this is not acceptable in our industry.5. After using it at home when bringing it back, the vacuum switched off after 15min and there was a burning smell. I will monitor it and if it breaks again, bring it back in.6. This was an online purchase and Makro should have sent a courier to retrieve the vacuum and return it after the repair. Takealot does this. Clearly going the Makro route to save a little cash is not worth the hassle when things go wrong.
Kind Regards.
Shikar
sM
shikar M's update07 Jul 2020, 17:31
Reviewer Update
Hi,
Eventually Tevo sent back the vacuum and it was repaired. I am not happy because:1. I sent it with the original box and it came back in plastic packaging??? 2. They also did not return all the attachments I sent in so the Tevo representative gave me new ones. Clearly this repairs department lost my attachments.3. When I sent in the unit, there were scratches on the hose pipe and attachments as they happen with normal use. However, the unit was returned to me with scratches on the MAIN vacuum body that were not there previously. The MAKRO representative wrote scratches on my invoice (without specifying attachments or housing) and I did not feel I had the energy to fight over this issue so I was forced to let it go.4. It was also returned in a dirty state full of dust on the housing. Apparently it is acceptable not to clean the unit before returning it to a customer although it needed a warranty repair. I work for an electronics company and this is not acceptable in our industry.5. After using it at home when bringing it back, the vacuum switched off after 15min and there was a burning smell. I will monitor it and if it breaks again, bring it back in.6. This was an online purchase and Makro should have sent a courier to retrieve the vacuum and return it after the repair. Takealot does this. Clearly going the Makro route to save a little cash is not worth the hassle when things go wrong.
Kind Regards.
Shikar
Eventually Tevo sent back the vacuum and it was repaired. I am not happy because:1. I sent it with the original box and it came back in plastic packaging??? 2. They also did not return all the attachments I sent in so the Tevo representative gave me new ones. Clearly this repairs department lost my attachments.3. When I sent in the unit, there were scratches on the hose pipe and attachments as they happen with normal use. However, the unit was returned to me with scratches on the MAIN vacuum body that were not there previously. The MAKRO representative wrote scratches on my invoice (without specifying attachments or housing) and I did not feel I had the energy to fight over this issue so I was forced to let it go.4. It was also returned in a dirty state full of dust on the housing. Apparently it is acceptable not to clean the unit before returning it to a customer although it needed a warranty repair. I work for an electronics company and this is not acceptable in our industry.5. After using it at home when bringing it back, the vacuum switched off after 15min and there was a burning smell. I will monitor it and if it breaks again, bring it back in.6. This was an online purchase and Makro should have sent a courier to retrieve the vacuum and return it after the repair. Takealot does this. Clearly going the Makro route to save a little cash is not worth the hassle when things go wrong.
Kind Regards.
Shikar