Hellopeter
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Donald A

1 reviews | Active since Jul 2011

14 Dec 2018, 16:34

Makro spoiling Christmas for our kids.

We purchased our Christmas presents on Makro online on the 27th November. The delivery was supposed to take from 7 to 10 days to be delivered. Currently it is the 14th December, and we still have not received anything. 4 working days to Christmas, and Makro is going to be the reason my kids don't get their presents. Phoned them multiple times, and they keep saying they will get back to us, and nothing happens. We are still waiting. We where told that they are out of stock on 2 of the items, and they keep telling us that they are resourcing the gifts from other branches, and that they will get back to us, but they never do, and we keep having to phone them to get the same excuses. Why do we need to always follow up with Makro, and they never get back to us. And they are full of empty promises! And they are holding back the entire order, so no one will receive any Christmas gifts. Thanks Makro for spoiling Christmas for our kids.

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Replies (3)
Makro
Makro's reply18 Dec 2018, 08:55
Official
Thank you for your post.  Your complaint has been escalated through to our follow up team so that they can assist with regards to
the below. They will be in touch with you.
 
Regards
Makro Team
DA
Donald A's update18 Dec 2018, 09:07
Reviewer Update
Yet another generic response. We would love some action to be taken on this. After numerous phone calls, messages of FB, and now HelloPeter, we still have no resolution to this. Remember, all you as a business has, is your reputation, this now severely diminished. And after reading a lot of posts on FB and HelloPeter, you have really messed up this Christmas for a lot of people! Remember people share their experiences and you in the end will loose business and be hurt in the long run. This is very unprofessional.
DA
Donald A's update16 Jan 2019, 09:04
Reviewer Update
The only solution to this problem was to cancel the order! Then after canceling the order, they did not refund me, I had to contact them again to issue the refund. Eventually I got my money back... DO NOT DO BUSINESS WITH MAKRO ONLINE! They are absolutely useless, and the customer support is so pathetic, you will be lucky to get anything sorted out with their empty promises. Thanks Makro, For showing me what type of business you run.