MAKRO SPEED QUEEN PROBLEMS

Monday, 12 August 2024 12:49 Please see previous correspondence. On 16 May we had a technician coming to site to fix our machine. When he was here the problem did not show and he said they will keep the jobcard open if problem occurs again and left without doing anything to the Speed queen washing machine. I have contacted the technicians again on 24 June with the same problem as well as that the Speed queen do not dry the clothes as it should, everything is still very wet after the spin cycle and I can still actually rinse the water out of the towels with my hands. The technicians said it looks like a intermitted problem and they will re-open the jobcard and have someone come to our house again. Up to today 12 Aug. 24 we haven’t heard a single word from anyone. How do I go about getting a replacement for this washing machine….I am fed up with bad service and have spend a hefty amount on a washing machine giving me these problems I want to log a return and replacement on this wash machine Monday, 06 May 2024 09:49 Being used in our holiday home-about 6 times The water is spilling over the washing machine when setting is on full load. The water keeps on running into machine and do not stop at setting level and have flooded our newly build house with brand new cupboards getting damaged With our previous holiday we thought it’s just a glitch (caught the overflooding in time on full load) but there is something serious wrong- thus I will only settle for a replacement My other speed queen was 17 years old and never had a problem like this