Makro South Africa wont refund me.

Last Saturday I place an order MAK*** on Makro South Africa for six bottles of XO and the next day I received a call telling me there was no stock so the order would be cancelled.

Even that was not my fault because securing sufficient stock is your own responsibility, I did not complain and said that as long as my refund gets back, you can cancelled the order.

For the next 3 days, no refund came back to my banking account and no one from Makro ever contacted me. So I wrote an email to Makro customer service who gave me feedback that I should provided my own proof of payment and banking details.

I did as customer service told me but still, no refund back to my bank account. It is really frustrating that I lost more than 6000 rands for some mistake made by Makro side.

Nobody tells me whether the refund process has been initiated or not. It seems Makro has no intention to refund me at all.

My Makro online ID is *** and order number MAK***