MAKRO SOUTH AFRICA - RETAIL ****?

I honestly wish I had read these reviews before I made a purchase from Makro South Africa. And I wonder why they are allowed to treat customers in this way? Is there no Council or Ombudsman that can define the legalities of what transpires at MAKRO SOUTH AFRICA.

I placed an order for a stove on the 26th November 2021. Order was confirmed and account debited on the very day. 28th November I received an update that order is being processed and will be on the way. THAT WAS IT! Never to receive further information from Makro. I assumed there was a backlog and there was nothing to worry about. Then I got concerned as mid December approached and no comms. I emailed the Customer Support who advised by Ayanda Radebe that there was no update and they would get back to me. Roll on to January 5 where I am advised (several emails and calls later) that the product had a defect and they are initiating a refund!

So MAKRO, Where was my money for the 5 weeks you have had it - going onto 6? Has it now become cheaper and quicker to use customer's money for your own benefit instead of approaching financial institutions? Had you refunded me at the time (Nov 26-28), I could have purchased a similar product at your competitor at the same price. Now you are done utilising my money and you want to return the money on the pretext the product is no longer available. As of now, that products is still on your online store and is available for purchase (at a higher cost that you expect me to pay).

And needless to say I have no had feedback. No one seems to be able to give any answers or any feedback. Eventually spoke to Lesego Shayi and again, promises over the phone and no delivery or execution.

MAKRO SOUTH AFRICA - I IMPLORE YOU TO MEET YOUR END OF THE TRANSACTION AND DELIVER MY PRODUCT.