SS
Shadreck S

1 reviews | Active since May 2020

07 May 2020, 21:11

MAKRO SOUTH AFRICA - DELIBERATELY GIVING WRONG PRODUCTS APPLIANCES

fistly took me 2 hours to get assisted by the sales gentleman at Appliances as he was busy looking for a heister driver. 2. I paid for a Defy 231 Multi function stove DSS497 model and when i got home opened the packaging the inside stove is a 221- Entry level model which sales at R1000 less on their floor. 3. calling and emailing their customer careline is fruitless as the phone is permanently on hold and emails get no response, on their slip they have a whatsaap number which is not active on watsaap.. they are busy intentionally selling off their entry level stock at premium pricing advertising it as a multi functional product.

i am highly disappointed after spending so many hours and being ****** by such a conglomerate

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Replies (1)
Makro
Makro's reply08 May 2020, 08:45
Official
Good day Shadreck, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team