Makro sold us an old E-scooter

I logged a return request on the 30 January for collection on the 3rd of February. and have not received an update or request to collect. The makro service is so disappointing. The E scooter that was purchased was in very bad condition, it was previously used and repaired since the box had a repair job card barcode. The box was in a very bad state and held together by brown tape on delivery. There was no manual or charging cable for the scooter. I do not understand how this passed your quality check criterias. This was very disappointing because of all things this was supposed to be a present for for 8 year old and his birthday was ruined. I am very disappointed to have chosen to make my purchase with Makro believing it’s a more reputable than its competitor Takealot where the item was cheaper.

And now again the return process is being dragged.