Makro sold me an incomplete GYM set - no customer service

<p>On Saturday the 22nd of October 2016 I purchased an “EVERLAST” home gym from Makro Springfield that required assembly. That evening my cousin proceeded to assemble the gym half-way only to discover (three hours into the assembly) that a part had been missing.</p> <p>The next day I had contacted Makro and informed the salesman that the part was missing from the set. He proceeded to insist that the packages come sealed and that it was not possible and suggested that I assembled it wrong. He went on further to state that this is an issue with the supplier “EVERLAST” and that I must contact them on Monday – essentially he stated that Makro is merely the middle man and my issue is with EVERLAST. I told him that this is terrible service and he stated that I may return the product in the packaging, which is ridiculous as I had to arrange for a van to pick the product up from Makro after purchase and thereafter my cousin spent three hours assembling it. I got angry and cut the call.</p> <p>I called a second time after a few minutes and was informed that there is an EVERLAST sales rep in store and that I can pick him up, take him to my house to show him that a part is missing (redundant – as you would think that Makro would take the customers word for it). After a few seconds of looking at the partially assembled machine he immediately agreed that a piece was indeed missing. When I asked him what sort of quality systems they have in place to check the products, he stated that they do not check the products, the products come straight from the manufacturer in china in sealed boxes and they merely distribute the product. He then stated that he would arrange for the missing piece to be delivered to my house during the week.</p> <p>I told the sales rep that they have wasted my time and sold me an incomplete set, and that when they deliver the missing part they must complete the remainder of the assembly as due to the part missing my cousin was unable to complete the assembly and he had to return to PMB that same day. The sales rep then stated that his company would complete the assembly but I would need to pay for a call out fee and labour, I asked if I still had to pay even though:</p> <p>· Makro/EVERLAST had sold me an incomplete set, and had this not been the case my cousin would have completely assembled it.</p> <p>· The missing part was going to be delivered to my house, which makes the need for a call out fee unnecessary.</p> <p>· The Machine was already 50% assembled.</p> <p>He said YES I must still pay for assembly and call out fee. I then took him back to makro and dropped him off.</p> <p>My issues with this:</p> <p>1. Makro is not taking responsibility and blaming the supplier EVERLAST, EVERLAST is not taking responsibility and blaming the manufacturer in China.</p> <p>2. I was sold an incomplete set.</p> <p>3. I spent my time and petrol picking up and dropping of an EVERLAST sales rep for a product makro sold to me.</p> <p>4. I was told to return a product that had been partially assembled, which would take me another three hours to dis-assemble and I would have to arrange my own transport to have it dropped off at Makro again.</p> <p>5. The rep nor Makro has offered to assemble the product or offer me any form of assistance.</p> <p>6. I have 7 days in which to return the product for a refund, and still apart from the phone calls I have made to the sales rep from EVERLAST I have had no feedback other than “I will be contacted”.</p> <p> </p> <p>I request that Makro resolve this issue within the next 48 hours as it seems that once they have sold a product and got their money they do not care about their customers.</p> <p> </p> <p>From: Nivar Somaru (084 ********** )</p>