Makro Sold Me a Secondhand Damage Umbrella Straight From the Shelf

I bought an umbrella from Makro Woodemad, when I got home and opened it, it was already damaged and, the pole did not have a ferrule / spike but I thought this was just how it came.

The following day, I went to Makro Alberton and advised that the umbrella was broken, The return section then had to call a person from the store, who eventually arrived and after waiting how long, came out and asked where the spike was, and I said that the umbrella is exactly as I had purchased it, I had not used it at all.

After waiting for what seemed like forever, he came back and said that they will send it for repairs - I refused as I wanted store credit to get a new umbrella - I paid for a new one but got a damaged secondhand one and now they want to fix an already used umbrella.

I was then told that the Manager was refusing to accept the product and I had to go back to Makro Woodmead.

I must now run around from store to store when it was Makro that sold me a secondhand damaged umbrella straight off the shelf.