Makro sold me a faulty washing machine - Return request rejected

I am having the worst experience with Makro !!

I bought a brand new washing machine from Makro online on 19th December last year. From day one, it was faulty, very unstable and extremely noisy.

I contacted Makro and was advised to log a return. They collected the machine on 02 January 2026, and I was told my refund would be processed in 3 - 5 days.

A week passed, nothing. I followed up, and was told my return was “pending assessment.” Another week went by. I kept calling and emailing, getting the same excuses.

Finally, on 12th February, they rejected my return, claiming “no faults were noted,” and said a technician would be assigned instead.

The machine was delivered back while I was at work and my helper received it. When I got home, I found a huge dent on it, along with an assessment report stating the machine was unstable and made excessive noise due to a DENT.

Let me be clear guys, when Makro collected it, the machine had no dents.

I called them again and sent emails about these new developments, they told me to log another return, and I did. It was rejected 4 times, I also had 2 consultants from Makro logging the return on my behalf, still those attempts were rejected. All I get from Makro are apologies and promises that they’re “investigating.”

It’s been almost 3 months now. I’m stuck with a machine I can’t use, that I paid for, and that somehow came back with more problems than when it left.

Honestly, until when? Makro SA