Makro Sold Me a Faulty Raleigh Bike – No Proper Help Given!

I bought my 6-year-old son a Raleigh bike on his birthday in June. Within 2 weeks the chain broke, and even after “repairs” the same issue keeps happening. Whereas the shop assistants convinced me to get him a bigger boy bike than the one I initially wanted claiming it would last longer as it will accommodate his weight as he grow but clearly that was not true! My child can’t even enjoy his gift, and I’ve wasted time and money driving back and forth with no real solution, I’ve sent emails and called your useless customer service, no help just lies! This is extremely frustrating — the bike was sold to me as “durable” and “suitable” for him, but it’s been nothing but a disappointment. This is unacceptable — I want a proper replacement or refund immediately. If Makro cannot resolve this, I will never shop there again.