Makro soiled my daughters birthday surprise

I ordered skates at Makro online to be delivered on my daughter’s birthday. Makro never delivered. No word. No Explanation. I had to call and follow up. Everytime stories. Today it’s the 4th oh July exactly month since my daughter’s birthday passed, still no present, my money is still not returned for me to look for a present for her. Now they I’ll get the money after 5 days