MAKRO SLOPPY REFUND SERVICE

I purchased three isolar led lights from Makro online. The lights was not holding their charge. I am waiting for months now for a refund . They keep on telling me that the refund is with their finance department and it needs to be done manually. They took my money in a split second when I made my purchase and now I have to wait for months for the refund. Ita disgusting Makro. I called their Online customer service 7 x on Monday morning to do a follow up. 1st call the phone and I was put on hold forever. 2nd call they answered and the phone line got disconnected. 3rd call same thing happened 4th call same thing happend 5th call got answered, I explained to her what happend and she hung up. 6th time I called back , it was answered and again I explained what my issue was and asked to speak with a Supervisor. , waited almost 5min then we got disconnected. The last call I made a Nafree answered and I was grateful she was very helpful. I still did not speak to a supervisor though , too busy as usual. I was told that the Supervisor would email me later and another day no email.. Sloppy service I will not be purchasing anymore products from Makro online .anymore. We will be using the new Online outfit on the block from the States Amazon