Makro sliverlakes

I'm very annoyed with service I got my Makro Sliverlakes,I bought a 614 defy fridge on 11 Dec 22 and i paid for it to be delivered and they delivered on Wed 14 Dec and was told to wait 3 hrs and before switching on and we did that but it unfortunately didn't switch on and I reported it to them and they sent out technician and he said it needed a new pc board and I told them I want a brand new working fridge and I was helped by Nthabiseng at return department and I'm very happy as she was very helpful but I'm issue is that this could have been solved much earlier as I received something that isn't working and I paid for delivery yet its over a week m sitting with a fridge that isn't working and it's very much causing me inconvenience as m heavily pregnant I can't be going up and down makro for something that I reported over a week ago.