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ML
Melissa L

1 reviews | Active since Sept 2023

10 Oct 2023, 07:10

Makro Slack With Refunds

Makro has not refunded my money of a purchase made on the 4 August 2023 that was never delivered to me. I am constantly told that it will be escalated, Etc. when I call the customer services. This is my 2nd review concerning Makro. I received a response on the 1st one and still have not been refunded my R268 (order number MAK***). I was hoping I could change my review to a positive one but unfortunately Makro is a huge disappointing experience.

0
Replies (3)
Makro
Makro's reply10 Oct 2023, 12:29
Official
Good day Melissa,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly advise on where you got the banking details used to make the payment. 
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

ML
Melissa L's update10 Oct 2023, 16:28
Reviewer Update
As I have told the several customer services agents, I made a capitec pay purchase online. I did not make use of Makro's banking details!!!! I cannot wrap my mind around why this is an issue because you then offer the capitec pay service. Goodness man. Resolve my issue already and return my money to me!!
Makro
Makro's reply10 Oct 2023, 16:30
Official
Good day Melissa,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly reach out to Capitec and request a copy of a proof of payment with the beneficiary details on it. 
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Best regards,