MAKRO SITTING WITH REFUND MONEY!!!

Requested a return exactly 2 weeks ago, I still haven’t received my refund. No response from call centre mail. Upon calling them the only thing I’m told is that it’s waiting approval from the finance department. It’s not a small amount of money and it’s not fair on Makro to make me wait and beg for a refund. Utterly disappointed and will think twice before making a purchase from them!!!!