Makro - sitting with my funds for three months

Item: Makro
Rating: 1
Author: Gary C

Towards the middle of March I placed a large order for gym equipment. Makro was unable to deliver because of lock down restrictions. That is understandable. However I am still struggling to have my funds returned two months later. This after numerous calls and several service escalations I am repeating this post because no action was taken after first post, notwithstanding assurances I would be assisted

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jul 2020, 16:29

Good day Gary,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 16:29

Official