Makro -Simple request

I made an online order on 10 December and did not notice that the delivery period is 6 weeks. This is to long for me, so I called the call centre on 18 December to cancel the order. I received a ticket number. I called the following Monday to confirm if the order is being cancelled and was advised that it is cancelled. I advised the Makro employee that the Makro site does not indicate that it has been cancelled. I was advised that I would receive a cancellation confirmation email. This was not forthcoming, so I emailed the support email address provided, only feedback received was an auto response email confirming receipt of my email. I called on the local Makro store at Springfield, was helped by a lovely gentleman, Philani Dladla at the collections department, who promised to call on Monday morning and provide feedback to me, this feedback to date has not been received. I tried Twitter, however not much joy with the social media dept, was told that they had escalated my query, still no cancellation email. Called again today, spoke to a lovely lady that advised that they were on the line with the supplier to obtain the cancellation email and send a copy to me, still waiting for this email.

Your site still states, "Order status Packed"

I am not a person that likes to complain, but I am at my whits end, my request is quite simple. Please send me an email that confirms that my order is cancelled and that I will be refunded in due course. Why is this such a BIG ask?