Makro SilverLakes Terrible Service

On the 3rd of March 2024 I bought a Bennett Read Tough Vacuum Cleaner at Makro SilverLakes. On the 24th of March I had to return the Vacuum Cleaner back to Makro SilverLakes due to sparks coming out of The Motor. This is the second Bennett Vacuum Cleaner I bought with the same problem with the Motor. I spoke to The Manager Kate Masina stating I don't want a Bennett Vacuum Cleaner ever again as there always problems with the make, I want a credit back and bought a Genesis Vacuum Cleaner the same day at Makro on the 24th of March. Kate agreed to this and stated to me to mention that I want my credit back on the return invoice.To my surprise I got an email on the 28th of March from Gregg Kuhn the Jnr Operational Manager from the National Service Centre stating that credit to me is declined and that the nozzle is suddenly broken. How did this happen now? I immediately phoned Gregg Kuhn to hear his explanation and I was told telephonically by him that the Motor was faulty from the beginning. Now he wants to fix it for me this faulty product. If Makro SilverLakes truely cares about their clients why do you sell faulty products on ur shelves. Why must I take a faulty product back that must be fixed now? True customer service is either giving me the credit back since I bought a Genesis from ur shelves or to give me a new Bennett Vacuum Cleaner. I will never ever buy anything from Makro again and Will make sure family and friends don't buy anything again from Makro SilverLakes, is this how you treat a loyal customer for so many years? Most terrible service I have ever encountered. Please go and revise what customer service is all about, during this time period no one has accepted responsibility nor apologized for selling a faulty product from the begining. If you want to keep ur customers u make up for the mess that was created