1 reviews | Active since Jun 2016
Makro Silverlakes SUCK BIG TIME
<p>My Insurance Company paid money into Makro Silverlake's account. They transfered the money to Makro PE. The freezer I wanted they had no stock. I waited for more than a month and a half untill I could wait no more. Tuesday the 31 May 2016 I spoke to Ennocent from Silverlakes and asked that my money be refunded as I will go and buy a freezer somewhere else. Ennocent confirmed with me and Mark Williams from Makro Port Elizabeth that I could come to the shop for the refund. As disgusted I went there on Friday. I waited more than 2hours only to find out that Ennocent never transfered the money and now all of a sudden he could not refund me as my Insurance Company must refund me. Why didn't he tell me this on Tuesday. Spending more than 2hours in Makro looking like a bladdy fool. Mark Williams took the blame on him as apologised even thou it never was his fault. What a great guy he is. I hope Makro Port Elizabeth appreciate him. Even thou my blood was boiling he still managed to calm me and was so nice. Great job Mark. You deserve a medal. As for Ennocent and Makro Silverlakes, you guys SUCK BIG time. I sure hope that I in future never have to business with you guys again. Fire Ennocent as he is not worth his job. Highly dissapointed in your Company and Staff. </p>
Thank you for taking time to forward this compliment.
It is unfortunate to hear that Innocent of the Makro Silverlakes Team Members is not eager to help Customers and I assure you that this is not the standard we train or expect from any of our Team Members. We have raised this issue with Silverlakes store Management and hope you will notice a difference on your next visit to the Store, your feedback will be highly appreciated.
Mark is one of our shining stars and we are very lucky to have him on our Team.
We are very pleased to hear about the best service he has offered you, we really appreciate his efforts.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Regards
Mmule Moropa
Thank you for taking time to forward this compliment.
It is unfortunate to hear that Innocent of the Makro Silverlakes Team Members is not eager to help Customers and I assure you that this is not the standard we train or expect from any of our Team Members. We have raised this issue with Silverlakes store Management and hope you will notice a difference on your next visit to the Store, your feedback will be highly appreciated.
Mark is one of our shining stars and we are very lucky to have him on our Team.
We are very pleased to hear about the best service he has offered you, we really appreciate his efforts.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Regards
Mmule Moropa