Makro Silverlakes - Online Shopping

<p>Due to the specials on Black Friday weekend, I knew that the shops would be very busy and therefore I decided to rather order online - for the convenience - however agreed to collect at a store (Silverlakes) as I needed it quite urgently and it is close to my house. I placed my order online at 07:30 Friday morning (order # MAK256239); I was unaware that I needed to wait for an sms to say when I can collect - and ofcourse the store was too busy for me to call and enquire, so on my way home that Friday I stopped at Makro to ask if it was by any chance ready. I spoke to a young afrikaans gentleman (not sure of his name) who informed me that it was not picked yet however he will get it done for me that evening and that I could come and collect it when they open at 8am the following morning (Sat 26 Nov).</p> <p>I arrived as soon as the doors opened and went directly to the office where I spoke to Raymond, who informed me that the order was not ready and I was meant to wait for the sms, I informed him of what the gentleman had said the day before and then said I am willing to wait (as I needed to do some shopping) so he said that was great he will get it sorted for me, and still took down my order number and name.</p> <p>I took my time shopping, and eventually finished 2 hours later and went back to the office where I was told AGAIN that it had not even been picked up yet - I spoke to phillipa who then picked up the order and gave it to someone to pack. I waited another 45min in the office for my items (which were ONLY 3), eventually the gentlemen came to the office who was meant to be packing the stuff and informed me that he was only able to get 2 of the 3 items as the 3rd was out of stock (a Campmaster Gazebo) - on ALL systems, including the packers mobile device it said that there was stock; AND when I was wasting my time shopping while waiting, I walked past a nice big pile of these gazebo's. After getting told by another gentlemen and Raymond that sometimes the instore department takes stock from online stock (therefore stock ordered is not put aside and kept securely for those people) and that there was nothing they could do to help me, so I left - LESS THEN IMPRESSED with how it was handled and ofcourse because I didn't have my stuff.</p> <p>So after waiting in the store after Raymond told me to, for NO apparent reason, and having my "convenient" online shopping completely ignored by the store - I could have just bought all the items in store. </p> <p>Needless to say, it is 10 days later and I have STILL not received my "SMS" to say that my order is ready - I called on Fri 02 Dec and spoke to Lindo, who informed me that they were still out of stock and didn't know when they would get in ; HOWEVER there is stock at Centurion - YES this means that they have not even bothered to get stock from another store to fullfill the order. I asked Lindo if I could changed my order to Centurion as I would be there on Friday, which he said he could do but will confirm - I am STILL waiting for his call back.</p> <p> </p> <p>I have experienced bad service before, but NOTHING like this. I would NEVER use Makro's online service again, and will gladly discourage people from using it. Worst part is, the actual online ordering part was great, EVERYTHING afterwards was **********.</p>