Makro Silverlakes officialy the worst

Good day,

I went to Makro Silverlakes on Sunday the 29th of March 2020, and I what I had to experience and witness was appalling.

Before entering the door, I was told that my youngest brother, who was 19, was not allowed to go in and assist me with the shopping as he was a child, and I was also told that it's actually one person per shopping allowed in the store. I didnt have an issue with that, but I am currently pregnant and the reason why I brought my youngest brother, was to have him assist me with picking up the heavy groceries that we needed, like the dog food and ect.

So I let that go and I went into the store alone, and asked the one guard who was working inside, to help me with the heavy stuff, and did, which I was grateful for. But my issue started when we got to the queue, and a white couple were shopping together, husband and wife it seemed, with a trolley that had like 5 manageable items. When I asked the security ladies in store what the procedure was, they repeated that it's one person per shopping, so you can imagine my shock. What ****ed me off was the fact that the white guy who stopped me from entering the store with my youngest brother at the door, had said to me with attitude "That I should have sent my husband to do the shopping" instead of me coming to the stores with my youngest brother, but yet he allowed a white couple to enter together and shop.

I dont want to base this on skin to skin **************, but its absolutely shocking that one could be treated this way. I am not going to let this die down, as this is a lesson that should forever be engraved in that guys mind, he should learn better customer services and how to treat people. Its unfortunate that I didnt get his name, it's just unfortunate that he is associated with your brand. If you do have cameras by your cashier sights, I am willing to provide the time that the white couple was on the queue with all of us waiting to pay. And if you do have cameras outside your store entrance, I will also provide the time before I entered so you can identify your worker.

I am a Makro client, always have been, I didnt appreciate the way I was treated. Please do something, cause if you dont, I will make a noise until something is done to level things out.

I'm highly disappointed and appalled at the way my complaint is even been handled. Every single day, I get blank emails from your customer care team from 3 different people with no way forward.