GS
George S

1 reviews | Active since Oct 2013

08 Aug 2020, 11:51

Makro Silverlakes - Never again !!!

Had several bad experiences at Makro Silverlakes but today really topped it. Attetide of the cashiers and sales people really stinks ... ive promised myself several years now that I will not visit them again but yes I return hoping things will be better ... and NO. Haha I actually drew up a letter with my wife, signing it stating everytime I go to Makro and buy anything ill have to pay her R1000 ... so for R500 more I can get the same large applicies at other retailers and small stuff to buy is a no brainer should I have to give her R1000 everytime. Massmart have the mindset they own the monopoly on large retail ... and its not. Arrogant disrespectful cashiers and other staff and I discussed with Karin telephonically after my visit (left all the items at the till point and left the store) Sad part is they going to talk to them and thats the end ... next customer, same story. Ill be encouraging all family and friends to do the same as me ... times are though. NO one must contact me and I don't want any automated messages of sorry or any voucher or anything ... just wanted to share my experience and my way forward. Bye Makro, Builders, Game and all other linked entities. Good luck !!! NB pkease don't contact me !!!

0
Replies (5)
Makro
Makro's reply08 Aug 2020, 14:41
Official
Good day George,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
GS
George S's update10 Aug 2020, 07:00
Reviewer Update
Good day ... just thought ill share the happy ending of this whole incident. I went to Hirsch's home appliances in Silverlake yesterday, payed like R100 more for a very similar Devy fridge and got World Class, profesional friendly service. I left the store smiling... it was my first visit to them which is sad but they will for sure see me again and again.
GS
George S's update03 Aug 2021, 16:51
Reviewer Update
Been going strong .... only been back to Makro for a small purchase since then and so proud of myself. Takelot have assisted me alot to say proudly that I won't return. Happy days ?
GS
George S's update08 Mar 2022, 07:10
Reviewer Update
Can proudly say I have not been back to Makro since August 2021. Good luck massmart :)
GS
George S's update05 May 2023, 21:28
Reviewer Update
Just an update, another year have passed and I have not been back to Makro 😁