Makro silverlakes made me pay for their fault

Went to makro on the 30th of November regarding my hisense fridge that was imploding everyday,that is still under warranty and was told technicians will come to check it,had to follow up every 3 days until the 18th I was told technicians will come get the fridge and replace it, then I was told to bring the fridge in store had to hire transport on the 31st of December since hisense has closed for festive,spent the whole December without a fridge always being told about 3days