Makro Silverlakes lie to their customers

On the 28Nov 2019 i purchased a Fridge and a Washing machine, during the sales process the consultant by the name of Sherrel confirmed the availability of the items. She then asked me to take a picture if my original slips as she could not make herself copies because they need all the slips for delivery purposes. Well, i was a bit concerned but trusting that Makro is a big brand nothing will happen. To my surprise a week passes by without any communication from Makro, i then went there and told them a bit of my mind because they holding my money but i don't have the products. I was so angry because the guys from a fullfilment management office were saying the isn't stock to deliver. I waited for 2hrs in the store for them to give me the feedback and still it was a negative one looks like no one knows what they are doing. I asked to speak to the manager of the store instead they called a brand manager by the name of Vincent. The store manager worked for half a day and left hence i had to deal with Vincent who promised me heaven to say my delivery will take place on the 10th latest the 12th. I received a call yesterday from the delivery department saying they were coming, i stopped working and rushed home and till today I'm still waiting. My agreement with Vincent was that if they don't honor their promises they'll give me the alternative product which from my purchase makes a difference of R6000. 00. I'm so dissapointed, Shattered because Makro Silverlakes is making me a fool, wasted my airtime and petrol trying to do their job. Pathetic and unprofessional Customer service