Makro silverlakes-False closure #3HON9 calling me Monica not Dikeledi,tv and coolerbox not exchanged

Thank you Makro Social Media team for apologizing and correcting my name to Dikeledi.

I accept the apology for the name.

But my case #3HON9 is still not resolved. Silverlakes has not called me and has not exchanged my TV and coolerbox. Your team closed it as RESOLVED at 16:01 after escalating at 15:56.

Please re-open #3HON9 ,#3HON7 and have Silverlakes contact me ASAP.

Dikeledi

My day is ruined I received a call from Skyworth they said they going to release the TV without repairs because its parts are imported how is that my problem is am even forced to reply to their email I told them they must communicate with Makro I will never reply to their email until my demands are met to make things worse he said I must get rid of the TV n buy a new one i asked are your tv's lifespan only 5yrs after that we have to keep on buying...otherwise no repairs I have never been so angry in my life to think that I have been with Makro for over 10yrs as their customer...this is their way of appreciating me,this is really bad service I am not happy at all...

Is my Name Kate now?

This is really disrespect at a highest level...

Apology not accepted you need to go for training as you do not have skills for customer service, whatsoever.. disappointing especially on a big Shop like Makro disgrace at all cost...u do not respect customers period

I dont know if its Skyworth or Makro is lying now they have sent me smss so that i can come to collect my TV where else its not yet fixed so I dnt knw where am I taking it if they as their house product cannot be fixed by them I dnt knw what they want me to do they even sent an email lying that they said they will give me a second hand tv where else they said they can sell to me at a cheaper price so that I can get rid that one I gave them... let me attach their msgs.......
#Makro Repair ID *** is ready for collection. Any products not collected in 3 months will be sold. AND second msg is...
#Makro Repair ID *** approved for refund. Please bring Makro repair documents and all accessories related to product before credit is processed.
So I want to understand which one is it ? do i get a refund for my coolerbox and what is the collection for if the TV is not fixed and no solution about it?They have too much time to play i will be waiting because even if I try to call them they not answering phones...so...

Here is their email mayb they can understand it

Hi Kate Masina

Kindly check with Dmahlagu this customer matter

was discussed with him and he advise to send back this tv

unit back to store RnR. No spare in stock to quote or

repair CPU BOARD for your attention.

Customer was advised and assist to done exchange for

second hand tv unit that was rejected for your attention. She

said she with take it up with Makro.

Please e-mail me you cell number i been calling the store

no one picking up my calls from morning.

Thank You