MAKRO SILVER LAKES - UTTER POOR SERVICE ... NO FEEDBACK, NO SERVICE

Item: Makro
Rating: 1
Author: Chantall F

MAKRO SILVER LAKES - UTTER POOR SERVICE ... NO FEEDBACK, NO SERVICE .. 4weeks and I am still waiting for my purchase!!!

Very poor service delivery from Makro. I purchased a home gym from Makro, it took 3weeks for them to deliver 1of 3 boxes of the gym to me and it had been another week in which i have not received any feedback unless I phone on the status of the other 2boxes ???? The last excuse was they dont have stock??? Really? How do they not have stock for something that comes in a set???? A set that come in 3 boxes and just one was delivered ???

Makro ... this is poor!!!!

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Replies (1)

Makro's replyOfficial

03 Jul 2020, 10:09

Good day Chantall,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 10:09

Official