Makro Silver Lakes Employees Physical Abuse towards Customers

Item: Makro
Rating: 1
Author: Le J

Makro Silverlakes Employee at the entrance physically pulled my trolley from me with my 3 year old boy in the trolley. I had to keep my temper from defending myself and my child from this mans abuse. I find it completely unacceptable that Makro employees resort to physically harming their customers. If anything physical had came to my child then I would have resort to reporting him and Makro for assault to the Police. Luckily no harm came to anyone but the point remains. Dont try to assault your customers.

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Replies (1)

Makro's replyOfficial

06 Jul 2020, 10:03

Good day Le Roux,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 10:03

Official