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FvdM
Francois van der Merwe

1 reviews | Active since Mar 2020

25 Jan 2021, 12:59

Makro Silver Lakes.

From getting the best service from Makro Silver Lakes after online order (posted on Hello Peter on 18 Nov) to the most appalling service from the same branch. I ordered an item online for a friend, on my recommendation, and five days later it still has not been collected by the courier from Silver Lakes. Left me with egg on the face after I was telling everyone about the great service I had from Makro online. Not cool.

0
Replies (2)
Makro
Makro's reply25 Jan 2021, 13:11
Official
Good day Francois,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
FvdM
Francois van der Merwe's update25 Jan 2021, 17:25
Reviewer Update
Thank you for your reply. Makro could not deliver in five days. I have cancelled the order. Takealot will deliver the same item tomorrow.