MAKRO - SIES MAN - SHOCKING SERVICE!!!!!

Bought a Printer with Makro Online. Payment was made immediately and the bank confirmed that payment was made. However, the online payment app came back and stated that the transaction could not be completed. NO RESPONSE FROM MAKRO. Please be very careful when purchase from Makro Online.............. Have send 3 emails and just received a response "Will provide feedback once received". Really!!!!! The response from a so called reputable retailer!!!! Have the email to provide proof!!!