SM
Sibongile M
1 reviews | Active since Nov 2025
14 Nov 2025, 18:20
Makro Shows No Respect - Delivery ***** Ignored
I never received my online order (Order #1P0J4, Payflex ***) and the delivery signature is not mine. Despite my explicit request to put all deliveries on hold, Makro still sent different drivers with the same package.
Makro calls me daily but refuses to resolve this properly, pushing me to go in-store for an item I never received. This is extremely disrespectful, unprofessional, and unacceptable.
I expected better from a company of this size. Makro must take delivery ***** seriously, honor customer requests, and issue refunds immediately.
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Replies (5)0
Replies (5)SM
Sibongile M's updateReviewer Update
15 Nov 2025, 21:16I WANT A REFUND!!!. This Business is Affecting my Mental Health.
Why are you ignoring the fact that someone *****ULENTLY SIGNED with a **** signature.
I do not trust this business. I do not trust your drivers. I am no longer comfortable using your online platform. I WILL NOT RECEIVE THE GOODS. Stop sending me from pillar to post. It's a NON DELIVERED NOT A REFUND ISSUE. STOP PRESSURISING ME AND STRESSING ME.
Why are you ignoring the fact that someone *****ULENTLY SIGNED with a **** signature.
I do not trust this business. I do not trust your drivers. I am no longer comfortable using your online platform. I WILL NOT RECEIVE THE GOODS. Stop sending me from pillar to post. It's a NON DELIVERED NOT A REFUND ISSUE. STOP PRESSURISING ME AND STRESSING ME.
SM
Sibongile M's update15 Nov 2025, 21:16
Reviewer Update
I WANT A REFUND!!!. This Business is Affecting my Mental Health.
Why are you ignoring the fact that someone *****ULENTLY SIGNED with a **** signature.
I do not trust this business. I do not trust your drivers. I am no longer comfortable using your online platform. I WILL NOT RECEIVE THE GOODS. Stop sending me from pillar to post. It's a NON DELIVERED NOT A REFUND ISSUE. STOP PRESSURISING ME AND STRESSING ME.
Why are you ignoring the fact that someone *****ULENTLY SIGNED with a **** signature.
I do not trust this business. I do not trust your drivers. I am no longer comfortable using your online platform. I WILL NOT RECEIVE THE GOODS. Stop sending me from pillar to post. It's a NON DELIVERED NOT A REFUND ISSUE. STOP PRESSURISING ME AND STRESSING ME.
SM
Sibongile M's updateReviewer Update
16 Nov 2025, 11:51At this stage, I want Makro to prioritize one action Only. Process my Refund Immediately and submit it to Payflex using Merchant *** so that my payment plan can be canceled.
This matter has been ongoing since 3November, and the delay severely affected my small business, my stock planning, and my ability to secure a reliable supplier.
This has caused stress, financial strain, and disruption to my customer commitments.
I need this refund processed immediately so that I can recover the losses and move forward with my business.
I do not want another delivery attempt, another apology. ONLY THE REFUND YOU ARE LEGALLY RESPONSIBLE FOR.
This matter has been ongoing since 3November, and the delay severely affected my small business, my stock planning, and my ability to secure a reliable supplier.
This has caused stress, financial strain, and disruption to my customer commitments.
I need this refund processed immediately so that I can recover the losses and move forward with my business.
I do not want another delivery attempt, another apology. ONLY THE REFUND YOU ARE LEGALLY RESPONSIBLE FOR.
SM
Sibongile M's update16 Nov 2025, 11:51
Reviewer Update
At this stage, I want Makro to prioritize one action Only. Process my Refund Immediately and submit it to Payflex using Merchant *** so that my payment plan can be canceled.
This matter has been ongoing since 3November, and the delay severely affected my small business, my stock planning, and my ability to secure a reliable supplier.
This has caused stress, financial strain, and disruption to my customer commitments.
I need this refund processed immediately so that I can recover the losses and move forward with my business.
I do not want another delivery attempt, another apology. ONLY THE REFUND YOU ARE LEGALLY RESPONSIBLE FOR.
This matter has been ongoing since 3November, and the delay severely affected my small business, my stock planning, and my ability to secure a reliable supplier.
This has caused stress, financial strain, and disruption to my customer commitments.
I need this refund processed immediately so that I can recover the losses and move forward with my business.
I do not want another delivery attempt, another apology. ONLY THE REFUND YOU ARE LEGALLY RESPONSIBLE FOR.
SM
Sibongile M's updateReviewer Update
19 Nov 2025, 09:47Your request for me to visit the store is not acceptable.
The matter involves:
- An Online Purchase
- A Non-Delivery
- A *****ulent Signature
Which is created by your delivery process - not the store.
All required evidence has already been provided including Payflex Merchant ***
There is no REASON for me to PHYSICALLY travel to the store when Makro can resolve the refund internally.
I REPEAT:
PLEASE PROCESS MY REFUND
The 30-day period is closing, and any further delays will be documented and included in my escalation with Makro Legal.
I will not accept any instructions that shift responsibility to me.
Please Confirm Once REFUND is Processed.
The matter involves:
- An Online Purchase
- A Non-Delivery
- A *****ulent Signature
Which is created by your delivery process - not the store.
All required evidence has already been provided including Payflex Merchant ***
There is no REASON for me to PHYSICALLY travel to the store when Makro can resolve the refund internally.
I REPEAT:
PLEASE PROCESS MY REFUND
The 30-day period is closing, and any further delays will be documented and included in my escalation with Makro Legal.
I will not accept any instructions that shift responsibility to me.
Please Confirm Once REFUND is Processed.
SM
Sibongile M's update19 Nov 2025, 09:47
Reviewer Update
Your request for me to visit the store is not acceptable.
The matter involves:
- An Online Purchase
- A Non-Delivery
- A *****ulent Signature
Which is created by your delivery process - not the store.
All required evidence has already been provided including Payflex Merchant ***
There is no REASON for me to PHYSICALLY travel to the store when Makro can resolve the refund internally.
I REPEAT:
PLEASE PROCESS MY REFUND
The 30-day period is closing, and any further delays will be documented and included in my escalation with Makro Legal.
I will not accept any instructions that shift responsibility to me.
Please Confirm Once REFUND is Processed.
The matter involves:
- An Online Purchase
- A Non-Delivery
- A *****ulent Signature
Which is created by your delivery process - not the store.
All required evidence has already been provided including Payflex Merchant ***
There is no REASON for me to PHYSICALLY travel to the store when Makro can resolve the refund internally.
I REPEAT:
PLEASE PROCESS MY REFUND
The 30-day period is closing, and any further delays will be documented and included in my escalation with Makro Legal.
I will not accept any instructions that shift responsibility to me.
Please Confirm Once REFUND is Processed.
SM
Sibongile M's updateReviewer Update
19 Nov 2025, 11:11Refund Pending - Makro Wonderboom
My Online Order was never delivered, yet marked with a *****ulent signature.
Makro Confirmed Finance Department will process the refund within 14 days ( Payflex Merchant ***)
This delay is harming my small business.
Immediate action is Required!!
My Online Order was never delivered, yet marked with a *****ulent signature.
Makro Confirmed Finance Department will process the refund within 14 days ( Payflex Merchant ***)
This delay is harming my small business.
Immediate action is Required!!
SM
Sibongile M's update19 Nov 2025, 11:11
Reviewer Update
Refund Pending - Makro Wonderboom
My Online Order was never delivered, yet marked with a *****ulent signature.
Makro Confirmed Finance Department will process the refund within 14 days ( Payflex Merchant ***)
This delay is harming my small business.
Immediate action is Required!!
My Online Order was never delivered, yet marked with a *****ulent signature.
Makro Confirmed Finance Department will process the refund within 14 days ( Payflex Merchant ***)
This delay is harming my small business.
Immediate action is Required!!
SM
Sibongile M's updateReviewer Update
26 Nov 2025, 07:38Good day,
Please provide an update on the refund for Payflex Merchant ***. The 14-day time frame is ongoing.
Please provide an update on the refund for Payflex Merchant ***. The 14-day time frame is ongoing.
SM
Sibongile M's update26 Nov 2025, 07:38
Reviewer Update
Good day,
Please provide an update on the refund for Payflex Merchant ***. The 14-day time frame is ongoing.
Please provide an update on the refund for Payflex Merchant ***. The 14-day time frame is ongoing.