Makro should not have an online purchasing service

I made a purchase on the 25th of November from Makro using their online purchasing service. They confirmed my purchase with an email that promised a 2-5 working day delivery. When I did not receive my items by the 5th working day, I called their customer care line and sent several emails. Both modes of communication are atrocious. The online attendants do not know the progress of the online orders and have to manually call branches to find out why orders are delayed. I was told my one online attendant that my order was sent to the wrong address and the Germiston Makro branch is now preparing a new order. I HAD TO CALL TO FIND THIS OUT.

Furthermore, I called this number several times and I rarely get any constructive feedback like when my order will be received. Instead I get told someone will call me. I am now approaching 10 days since my purchase was made. No one called me to tell me the progress of my order and when I will receive it.

A suggestion, do not offer services like online shopping when you cannot deliver on these. Also, still waiting for call on my order.