Makro should not have an online business

I am at a loss for words. I ordered a greenhouse online on 26 April 2020. It is now 13 May 2020 and the website shows that this order was completed, which it is not.

On 4 May 2020 I received a sms out of the blue saying my Wumdrop order was cancelled. Not knowing who Wumdrop was I had to search online only to find out that my greenhouse was not deemed essential and that it would not be delivered.

I called Makro on 04 May 2020 and asked that my order then be cancelled. I was given a reference number and was told my order would be cancelled.

I received a text from Makri saying my order is now on its way on 9 May 2020...I tried to call, no luck.

On 10 May 2020 someone from Makro called and asked if I received my order. I said no, and I asked for a refund, again.

Imagine my surprise when Makro online now shows that my order was delivered.

Calling does not help. Sending emails does not help.

I really just want either of a refund, or the greenhouse delivered.

Makro, you are VERY bad at keeping your customers informed of what is happening. Also, someone should monitor your email addresses and maybe respond once in a while.

Niki van Wyk