Makro should not even get 1 star.

Don't ever go through the trouble of ordering online from Makro SA. My order was wrongly delivered to a wrong address and when I asked that a new unit be sent, I was told they first need to pick up the wrongly delivered item and then only send out a new parcel to me. What the actual f..... As if I delivered the package to the wrong address. Why must I be held accountable if I supply you with the correct delivery address and you still manage to ***** up. Wandile, Richard and another caller was supposed to keep me up to date and I heard nothing. Nobody phoned me to keep me updated on what is going on. I have to call everyday to follow up on my order. Today I got told that after 2hours, (I phoned to speak to Wandile at 12h00 and she was supposedly on lunch and would phone me back) Wandile was still on lunch and would phone me back once again. And at this point in time, I have lost all my trust in Makro and their "front line workers", so I asked to speak to someone else. They advised me that now they first need to pick up the wrongly delivered item before they can send out a new parcel. This after my payment was made the 27th of November already. Why do I need to keep waiting because you guys *****ed up????? So obviously I requested a refund and now who knows how long that will take.

Your customer service is utterly disappointing and I will never make the mistake of shopping with you again. Online or in store.

And I will spread this post far and wide, because apparently this is the only way somebody actually gives attention to an order.