NZ
Nj Z
1 reviews | Active since Nov 2020
28 Apr 2023, 15:45
Makro should just shutdown
The worst online shop/store service, their call centre worse so. I usually shop online, this is the worst I've seen or heard off. Wouldn't wish anyone to go throught this, I say they should just shutdown the whole thing. Their call centre agents couldn't be bothered, they just there to collect a pay cheque. Whomever does their delivery shouldn't be in business. The whole thing is in shambles. Wish I could give them a negative star.
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Replies (2)NZ
Nj Z's updateReviewer Update
28 Apr 2023, 17:21Just got a call from a Hlengiwe calling from makro. She too couldn't be bothered. Just another frustrated call agent ticking boxes and collecting a pay cheque, shame really.
NZ
Nj Z's update28 Apr 2023, 17:21
Reviewer Update
Just got a call from a Hlengiwe calling from makro. She too couldn't be bothered. Just another frustrated call agent ticking boxes and collecting a pay cheque, shame really.
Makro's replyOfficial
29 Apr 2023, 08:47Good day Zikode,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply29 Apr 2023, 08:47
Official
Good day Zikode,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,