Makro should be disgraced with their customer service

Beyond disappointed with the service from Makro Amanzimtoti. This is a follow up review to my last post about Makro and the Hisense TV I purchased from them on 8 Nov 2020. To date they have not provided any feedback from them regarding my TV remote that does not work. I have absolutely no use of this TV as I can not even put it on. There are no bottoms on the TV itself which I find absolutely ridiculous. I never even thought to look at that before purchasing. It seems as if Makro can not be bothered to even respond. I have called the store on multiple occasions an was told the managers are not available. I then left messages for them to call me back but nothing as yet. I would never recommend Makro or make any other purchases from them. As their approach to customer service is a disgrace.