Makro Shopping Nightmare

Good day.

I purchased 2 gas stoves from Makro online, 1 was in perfect condition, the other one looks like it fell from a high place. I have been trying to place a return (sent an email, but to no avail). Yesterday customer care called me and sent me an email to do the return online, which I told her that there is no option on the app nor online. Please get someone to call me and sort it out please.

I waited 2 weeks for the items to arrive and it arrived in an unsatisfactory condition, now I must still struggle to do a return.