SK
Suzaan K
1 reviews | Active since Oct 2017
10 Dec 2019, 10:01
MAKRO - SHOCKING SERVICE RECEIVED
ABSOLUTE SHOCKING SERVICE RECEIVED - placed an order on 26 November - still not delivered. Phoned the contact centre 5 times already with the same reply - "this has been escalated - feedback will be provided". Goes without saying - NO FEEDBACK RECEIVED on any of my calls. SO DISSAPOINTED IN THE SERVICE RECEIVED FROM MAKRO.
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Replies (3)0
Replies (3)
Makro's replyOfficial
10 Dec 2019, 16:19Good day Suzaan,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply10 Dec 2019, 16:19
Official
Good day Suzaan,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
SK
Suzaan K's updateReviewer Update
12 Dec 2019, 09:51Do date NO FEEDBACK RECEIVED!!! Still waiting on my item - This is pathetic!!!!
SK
Suzaan K's update12 Dec 2019, 09:51
Reviewer Update
Do date NO FEEDBACK RECEIVED!!! Still waiting on my item - This is pathetic!!!!
SK
Suzaan K's updateReviewer Update
12 Dec 2019, 09:52Feedback Received from Hello Peter Team the same as the contact centre...more than a week a go...useless information - standard answer....really!
SK
Suzaan K's update12 Dec 2019, 09:52
Reviewer Update
Feedback Received from Hello Peter Team the same as the contact centre...more than a week a go...useless information - standard answer....really!