Makro - Shocking service (online)

I am still battling to get my order sorted, 2 weeks later. I was called saying they would process my refund, only refunded one of my items. I am still waiting for the 4 x other items to be refunded. Customer care can't assist. E-mails are not being answered. So again, payment was made for ALL products on my side. Quick to take the money but prepare yourself for a battle when it comes to refunds or service of ANY kind. Makro has rep**** privately to my previous post, but still not resolved. I also have some of my items coming from Makro Woodmead as per the call centre. I called Makro Woodmead myself and I was assured that my outstanding items would be delivered last week Friday, STILL HAVE NOT RECEIVED. I am stunned by the poor service Makro provides. This will be the last time I order from Makro. We wanted to order new appliances over the weekend online, but if you can't process an order like the one I placed correctly, how can we trust you to process a bigger order. I am sure I still wont be assisted as we are going on the second week of this back and forth now