Makro – Shocking Service and Total Disregard for Customers

I can now clearly see why Makro has so many complaints — Makro simply does not care about its customers. I attempted to purchase items online twice, and both times my orders were cancelled. What is outrageous is that Makro took 7 DAYS to cancel my order — ONE WEEK BEFORE CHRISTMAS. That delay cost me time, alternatives, and peace of mind during a critical period. I called the “customer care” line and spoke to Natie, who kept repeating that the supplier might not have stock. When I asked to speak to a supervisor, he ignored my request. After insisting, I was placed on hold for 43 minutes. Forty-three minutes of complete disrespect. This is not customer care — it is customer neglect. No communication No urgency No accountability No escalation Well done, Makro. You have permanently lost a customer. I will never shop with Makro again, and I strongly recommend that others avoid Makro online unless they want their time wasted and orders cancelled days later.