Makro - shocking, poor customer service !!

Makro's customer service is beyond horrible. This is such poor service, come on Makro, you can do better.

I bought items online, which I was not happy with the quality of the products.

I logged a return as I could not return it instore as they informed me that the items were bought out from a third party supplier and not stocked in store.

I then logged the returns online. It took them nearly 2 weeks to send the courier to collect the items from me. Once the items were eventually picked up, I received no feedback with the progress of the return. It is now nearly another 2 weeks later that the items have been returned and I have had to phone Makro customer service 3 or 4 times as they do not communicate with me at all. No e-mail communication, no phone calls.

Every time I speak to a customer service agent they promise me feedback within 24 - 48 hours. But no one is giving me any feedback. I have to keep phoning them. I was promised that a manager would call me back, still to no avail.

Today, one of the agents told me on my call to them, that they make notes on the system stating that I am irate and it makes it difficult because the agents don't want to phone me back because of this. I am irate for a very good reason, poor customer service!!!!!

This made me even more irate now.

I was in customer service for 2 years and it is the decent thing to do to give the customer feedback and keep them in the loop, even if you are still waiting for the supplier, at least communicate to the customer what is going on.

Shocking, shocking Makro, really shocking. For an agent to tell me that they don't want to phone me because they noted I am irate. Then you know what, they can at least send me an email explaining that they are still waiting etc.

But no, just no feedback at all. In the meantime I am waiting almost a month for my refund as this whole process has been taking so long.

I expect more from a national company like Makro.

Absolutely poor service.